At ReconLightShop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free and customer-friendly return policy.
- Return Period
You have the right to return your order within 30 days of receiving the product without providing any reason. - Return Conditions
The item must be unused, undamaged, and in its original packaging. If the item has been used or shows visible signs of wear, we reserve the right to issue a partial refund. Custom-made or personalized products are not eligible for return. - Return Process
- Contact Us: Please email us at [[email protected]] with your order number and the reason for your return.
- Return Label: After your request, we will send you a return label that you can use to ship the item back.
- Return the Item: Pack the product securely and return it within the 30-day period.
- Refund: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days.
- Return Shipping Costs
If the item is being returned due to an error on our part (e.g., incorrect product, damaged item), we will cover the return shipping costs. For returns without defects, the customer will be responsible for the return shipping costs. - Exchanges
If you wish to exchange an item, please contact us via email, and we will assist you in finding the best solution.
Our goal is to make your shopping experience as pleasant as possible – with no risk and full transparency.